We usually require 1 to 3 business days on average to fulfill your order before dispatching it. Rest-assured, we are doing everything in our power to get your order to you as soon as possible!

Once your order is dispatched, depending on your country or region, estimated delivery time is between 10 to 20 business days. Please consider any holidays that might impact delivery times.

Depending on item availability, customer shipping address, and a number of other factors, packages may be shipped from any of our warehousing partners across the world. So, it is possible that your order may be shipped from Canada, The United States, China, The United Kingdom, Australia, etc. At this time, we cannot guarantee a specific shipping country for any specific order.

For Pre-Ordered Or Back-Ordered Items

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your order don’t worry, you will receive your other item(s) shortly after.

Tracking Your Order

You will receive a confirmation email containing a tracking ID and a link to follow the journey of your package. Please allow 1 to 3 business days for the tracking information to be sent.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is only a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address. We cannot process refunds or replacements for items that are lost due to incorrect shipping addresses.

Returns

By placing an order on Unicun, you are responsible for the cost of return shipping back to Unicun. Please refer to our Returns Policy for further information on how to make a return.

Lost/Stolen Packages

Unicun is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided on the tracking page. If you have any further questions on how to do this, please reach out to our customer support team.